Given I write about collaboration frequently, it would obviously be a front-burner topic that needs investigation and understanding in a new role. You need to understand how your employees are working together to share information, work on projects, communicate with each other and generally get things done. This would include the following topics:
- Review the health and status of the email eco system. Is it appropriately robust, secure and reliable? Is SPAM filtering effective? How is the system protected from malware? If a locally hosted system is it secured and is it relatively up-to-date on patches? How is the uptime on the service?
- Look at other collaboration systems. This might include Sharepoint, wikis, instant messaging/chat services, and Yammer, etc. How are these tools being used and ask similar questions to the email service. Are your employees using these tools? How much overlap between tools do you have?
- Telepresence/Video Services. What tools are you using and how are they being used? Are the appropriately secured? Are they being used? Is the technology up-to-date? Are they easy to use?
- Partner Connected Tools. For the above tools, are they being used to connect with customers and suppliers and if so, do you have the proper policies and security setup? If email is the only option for your folks to connect with partners, then you might want to consider alternatives since there is not a lot of control on email.
- File Sharing. How are files routinely being shared between internal work groups and then with external partners? Is the proper security in place and at the same time are the tools and services easy to use?
- Other Tools. After reviewing the above tools that are supported by your company, what other tools are being used that are not supported? For example, if your IT team doesn’t support Dropbox are your employees using it anyway to store files and to share with 3rd parties? Lots to think about here. Depending on your business you might need to put some restrictions in place or roll out a supported platform and steer use to the supported platform.
- Social Platforms. And then what about services like Facebook and Twitter and the like? Are you allowing or blocking and if so why or why not? I’m not recommending one way or another, but you need to have a discussion on it and be purposeful in your direction.
- Mobile. I’ll likely write more on this later, but how can all the services above be accessed by mobile workers.
There is a huge inventory of topics on this one post and they are complicated with lots of interdependencies and lots of security implications. Your collaboration services are inherently in conflict with your security needs so you’ve got to understand both sides of that coin for these services. The point of listing this for new CIOs is to make sure these topics get carefully reviewed.
What have I missed on this topic?