Being part of a global organization, I have IT staff located around the world. I’ve always struggled to connect with this globally scattered organization as it is just too hard to get everywhere and still have a life. A year and half ago, I started a blog inside the company on our wiki platform. This communication channel has transformed how I communicate with my organization and others around the world. Let me give you some examples:
- I’ve announced the start of our IT Strategic Planning process and we’ve post drafts for anyone to see and comment on. All were invited to give us input.
- I’ve talked about critical issues like business continuity planning, Green IT coordination, electronic security and many other topics. I’ve used the channel to share what and why.
- Values have been discussed numerous times. Trust is a big one.
- Lots of talk about collaboration and highlighting what that means and where we are getting traction with better collaboration.
- Recognize people who have accomplished something important. Perhaps a new certification, or a patent or a great new result on some project. It is great to recognize people who’ve done great things!
- One of the teams in a partner organization made some great use of tools we provided. I got to highlight that team and their work. I’ve been able to connect with lots of folks outside of IT.
To do a blog, you’ve got to 1) have things to write about and 2) find a voice to talk about these topics. If you are in IT where you might be involved in a security discussion, followed by some network management discussion, followed by mobile computing, followed by a dialog with a vendor, etc. etc. in just a single day, then you have many things you can write about. Then all you have to do is find a voice. You find a voice by just starting and finding it.
I think that CIOs need to communicate a lot.